Travel and Visitor Insurance Claims

To report a claim, follow these 3 general steps:
– STEP 1 : In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
– STEP 2 : Report your claim within 30 days by completing a claim form.
– STEP 3 : Send all original bills within 90 days from the day of emergency (don’t forget to make your own copies).

 

21ST CENTURY TRAVEL INSURANCE
Claim Assistance for Travellers: 1-866-228-6386 toll free Canada & USA
Claim Assistance for Visitors: 1-866-228-6386 toll free Canada & USA.
Mail all original documents to:
21st Century Visitors Claims
c/o Manulife Financial
P.O. Box 4262, Stn. A
Toronto, ON, M5W 5T4
21st Century Visitors to Canada Claim Form

 

ETFS – EXPERT TRAVEL FINANCIAL SECURITY
Claim Assistance: 1-800-336-9224 toll free Canada & USA;819-566-8698 collect call.
Mail all original documents to:
Global Excel Management Inc.
73 Queen Street
Lennoxville, Quebec
J1M 1J3
ETFS Visitors to Canada Claim Form PDF
ETFS Travel Insurance Claim Form ALBERTA PDF
ETFS Travel Insurance Claim Form BRITISH COLUMBIA PDF
ETFS Travel Insurance Claim Form MANITOBA PDF
ETFS Travel Insurance Claim Form ONTARIO age 15 and over PDF
ETFS Travel Insurance Claim Form ONTARIO (Minors) age 15 and under PDF
ETFS Travel Insurance Claim Form QUEBEC PDF
ETFS Travel Insurance Claim Form SASKATCHEWAN PDF
ETFS Travel Insurance Claim Form NOVA SCOTIA, NEW BRUNSWICK, NEWFOUND LAND AND LABRADOR, PRICE EDWARD ISLAND, YUKON, NORTHWEST TERRITORIES, NUNAVUT PDF

 

GMS – GROUP MEDICAL SERVICES 
Claim Assistance: 1-800-459-6604 toll free Canada/U.S. or 416-260-4970 collect call.
Mail all original documents to:
Group Medical Services
400 University Avenue, 15th Floor
Toronto, ON, M5G 1S7
GMS Visitors to Canada Claim Form PDF
GMS Travel Insurance Claim Form PDF

 

MANULIFE FINANCIAL
Claim Assistance for Travellers: 1-888-881-8013 toll free Canada/U.S or 519-945-9246.
Claim Assistance for Visitors: 1-877-878-0142 toll free Canada/U.S or 519-251-5166.
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8

IN THE EVENT OF AN EMERGENCY, YOU MUST CALL THE ASSISTANCE CENTRE IMMEDIATELY: 1-877-878-0142 toll free from Canada or the U.S., or 519-251-5166 collect call from anywhere else. If you do not contact the Assistance Centre before receiving medical treatment, you will have to pay 25% of the medical expenses we would normally pay under this insurance. If it is medically impossible for you to call, we ask that you call as soon as you can or that someone calls on your behalf.

 

TIC – TRAVEL INSURANCE COORDINATORS
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call.
Mail all original documents to:
TIC Claims Department
2100-250 Yonge Street
Toronto ON, Canada M5B 2L7
TIC Visitors to Canada Claim Form
TIC International Student Claim form PDF
TIC Expatriate Claim Form PDF
TIC Travel Insurance CLAIM FORM PDF
BC – Claim form for Inpatient Hospitalization
BC – Claim Schedule A and B
NL – Application for Insurance Benefits
ON – OHIP Authorization Form
QC – Application for Reimbursement
SK – Schedule A and B

 

TRAVEL UNDERWRITERS
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call. 001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.
Mail all original documents to:
OneWorld Assist Inc.
11th Floor, 6081 No. 3 Road
Richmond, BC Canada V6Y 2B2

 

COMPLAINT:

If you disagree with the insurance company’s claim decision, you may follow these easy steps to make a complaint:
STEP 1: Request in writing from the insurance company to review your claim. You may contact your Financial Advisor for assistance.
STEP 2: If not satisfied again with the second decision, you have the right of arbitration in accordance with the law governing arbitration proceedings in the province in which your policy was issued. Legal action to recover a claim must start within 12 months of the date of bodily injury or the date on which you first received any emergency medical service.
STEP 3: You also have the option of contacting the following regulating bodies: Better Business Bureau – www.bbb.org (enter your Canadian postal code to find nearest office) Canadian Life and Health Insurance Ombud Service – www.olhi.ca.