Travel and Visitor Insurance Claims

To report a claim, follow these 3 general steps:

– STEP 1 : In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.

– STEP 2 : Report your claim within 30 days by completing a claim form.

– STEP 3 : Send all original bills within 90 days from the day of emergency (don’t forget to make your own copies).

 

21ST CENTURY TRAVEL INSURANCE

Claim Assistance for Travellers: 1-866-228-6386 toll free Canada & USA

Claim Assistance for Visitors: 1-866-228-6386 toll free Canada & USA.

Mail all original documents to:

21st Century Visitors Claims

c/o Manulife Financial

P.O. Box 4262, Stn. A

Toronto, ON, M5W 5T4

21st Century Visitors to Canada Claim Form

 

ETFS – EXPERT TRAVEL FINANCIAL SECURITY

Claim Assistance: 1-800-336-9224 toll free Canada & USA;819-566-8698 collect call.

Mail all original documents to:

Global Excel Management Inc.

73 Queen Street

Lennoxville, Quebec

J1M 1J3

ETFS Visitors to Canada Claim Form PDF

ETFS Travel Insurance Claim Form ALBERTA PDF

ETFS Travel Insurance Claim Form BRITISH COLUMBIA PDF

ETFS Travel Insurance Claim Form MANITOBA PDF

ETFS Travel Insurance Claim Form ONTARIO age 15 and over PDF

ETFS Travel Insurance Claim Form ONTARIO (Minors) age 15 and under PDF

ETFS Travel Insurance Claim Form QUEBEC PDF

ETFS Travel Insurance Claim Form SASKATCHEWAN PDF

ETFS Travel Insurance Claim Form NOVA SCOTIA, NEW BRUNSWICK, NEWFOUND LAND AND LABRADOR, PRICE EDWARD ISLAND, YUKON, NORTHWEST TERRITORIES, NUNAVUT PDF

 

GMS – GROUP MEDICAL SERVICES 

Claim Assistance: 1-800-459-6604 toll free Canada/U.S. or 416-260-4970 collect call.

Mail all original documents to:

Group Medical Services

400 University Avenue, 15th Floor

Toronto, ON, M5G 1S7

GMS Visitors to Canada Claim Form PDF

GMS Travel Insurance Claim Form PDF

 

MANULIFE FINANCIAL

Claim Assistance for Travellers: 1-888-881-8013 toll free Canada/U.S or 519-945-9246.

Claim Assistance for Visitors: 1-877-878-0142 toll free Canada/U.S or 519-251-5166.

Mail all original documents to:

Manulife Financial Travel Insurance

c/o Active Care Management

P.O. Box 1237 Stn. A

Windsor, ON, N9A 6P8

IN THE EVENT OF AN EMERGENCY, YOU MUST CALL THE ASSISTANCE CENTRE IMMEDIATELY: 1-877-878-0142 toll free from Canada or the U.S., or 519-251-5166 collect call from anywhere else. If you do not contact the Assistance Centre before receiving medical treatment, you will have to pay 25% of the medical expenses we would normally pay under this insurance. If it is medically impossible for you to call, we ask that you call as soon as you can or that someone calls on your behalf.

 

ALLIANZ GLOBAL ASSISTANCE

P.O. Box 277

Waterloo, ON, Canada N2J 4A4

Medical Out-of-Country/Province Canadians Claim Form

Canadian Expatriates Claim form

Non-Canadians Medical CLAIM FORM

Trip Cancellation Interruption Delay Claim Form

 

TRAVEL UNDERWRITERS

Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call. 001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.

Mail all original documents to:

OneWorld Assist Inc.

11th Floor, 6081 No. 3 Road

Richmond, BC Canada V6Y 2B2

 

COMPLAINT:

If you disagree with the insurance company’s claim decision, you may follow these easy steps to make a complaint:

STEP 1: Request in writing from the insurance company to review your claim. You may contact your Financial Advisor for assistance.

STEP 2: If not satisfied again with the second decision, you have the right of arbitration in accordance with the law governing arbitration proceedings in the province in which your policy was issued. Legal action to recover a claim must start within 12 months of the date of bodily injury or the date on which you first received any emergency medical service.

STEP 3: You also have the option of contacting the following regulating bodies: Better Business Bureau – www.bbb.org (enter your Canadian postal code to find nearest office) Canadian Life and Health Insurance Ombud Service – www.olhi.ca.